Website maintenance

What we do as part of maintenance

We update the system and plugins when the site has them, make sure the SSL certificate renews on time and make nightly backups of the site and database, testing that they can be restored. An automatic check alerts us when the site stops responding, and a separate daily check also tracks certificate expiry dates on the server.

We renew the domain and hosting on time, and make small changes to text, images, prices and opening hours at your request. Before every change we make a backup, and afterwards we check the site in a real browser, including on a phone.

We agree on the scope of maintenance in advance, so it's clear what it covers.

Problems the site owner doesn't see

The most dangerous problems don't take the site down, so it still looks fine. On the Golden Pets Hotel website, we found phone links that dialed the number without its last digit, while the number shown on the page was correct. On the Leskovački Kutak website, the call button on the homepage carried a made-up number from the template.

On several sites, the domain had an IPv6 address the server wasn't listening on, so visitors on some mobile networks got a warning that the connection wasn't secure, while everyone else got a working site. The owner experiences a problem like that as “it doesn't work for me, but it works for my neighbor,” and it only turns up when someone checks from the outside.

That's why we regularly go through sites piece by piece: forms all the way to message delivery, phone links, the certificate and how the site displays on a phone.

How you send changes

You send a change by email: what needs to change, on which page and, if there is one, the new text or image.

Detailing 016 from Leskovac did exactly that when it sent a new price list with eight vehicle classes instead of six, and, a little later, a new section on training. Along with the visible price list, we also updated the prices in the structured data and the FAQ, so the site wouldn't contradict itself.

A small change is text, an image, a price, a phone number or opening hours. A new page, a new form or a section that didn't exist before is agreed separately, with a written quote.

Who holds the logins

Before we take over maintenance, we check who holds the domain, hosting and email accounts, and who has access. A domain held by a former developer or hosting on an account nobody knows the password to only becomes a problem when something expires.

If it turns out the site can't be updated safely, for example because it was built with a tool nobody maintains anymore, we tell you before we agree on anything, along with a proposal for what to do next.