This document explains, in plain language, what data we collect, why we collect it and how we keep it. No fine print.
Data controller
The data controller is D. Svilenković. For any question about your data, email dimitrije@svilenkovic.com or call +381 61 224 8989.
What data we collect
- When you send us an inquiry: your name, phone or email (depending on how you want us to reach you), what you need, whether you already have a website and its address, and a note if you add one.
- When you use the free website check: the site address, the email for the report and your name if you enter it. The report goes only to that address.
- When you visit the site: basic visit info (which page, time on page, device and browser).
- When you become a client: details needed for invoicing (company name, tax ID, address).
Why we collect it
- To reply to your inquiry and offer a solution.
- To deliver the work and issue an invoice.
- To see which parts of the site are useful and improve them.
Legal basis: your consent for visit statistics, steps taken at your request before entering into a contract for replying to an inquiry, and a legal obligation for invoices.
Who we share data with
We don't sell your data or share it with third parties for marketing. We use Google Analytics for visit statistics, only if you accept it in the cookie banner, and the site is hosted on a netcup GmbH server in Germany (EU).
The forms are protected by a check that runs in your browser and on this server, without third-party services: a short background calculation, a time token and a limit on the number of inquiries. Your IP address is not stored for this check, only a one-way record of it that changes every day.
How long we keep it
Inquiries are kept up to 24 months, the typical span of pre-sale communication. Invoice data is kept as long as the law requires (up to 10 years).
Website check requests are kept just as long as inquiries, up to 24 months. The technical result of the check, without your email, is deleted after 30 days.
Your rights
At any time you can ask what data we hold about you, request correction or deletion, or withdraw consent. Email dimitrije@svilenkovic.com and we will reply promptly.
Cookies
Essential cookies remember your cookie choice for up to 12 months. Google Analytics 4 (Google Ireland Ltd) loads only after you click “Accept all” and sets cookies starting with _ga for up to 14 months. Advertising features and Google signals are off, and statistics are kept for 14 months. Data may be transferred to Google LLC in the USA under the EU-US Data Privacy Framework. When you withdraw consent, these cookies are deleted.
Complaints
If you think something isn't right, write to us first and we will sort it out quickly. You also have the right to complain to the Commissioner for Information of Public Importance and Personal Data Protection.
Changes
If something changes, we will update this page and the date at the top.
