These terms describe how we work together. They are written in plain language, so if anything is unclear, just ask.
Who provides the service
The service is provided by D. Svilenković. Contact: dimitrije@svilenkovic.com, +381 61 224 8989.
What we do
We build websites, web and desktop apps, online stores, Excel automation, appointment booking, system integrations, hosting and maintenance. We also make videos for social media, run Instagram, Facebook, TikTok and LinkedIn profiles, write posts and create AI images for them.
How we agree on work
- You tell us what you need. The conversation is non-binding.
- We send you a quote with the price and the timeline.
- When you confirm the quote, we start the work.
Price and payment
The price is fixed and agreed upfront. You get the payment terms and the timeline in the quote before work starts. If the scope changes significantly, we agree on the new price before continuing.
Timelines
We give a deadline in the quote and stick to it. If we need material from you (images, text, access), please send it on time, because the deadline depends on it.
Revisions
Small revisions are included and done at no charge. Larger changes that go beyond the original scope are agreed separately.
Ownership
Once paid, everything we built is yours. You can use it, change it or move it to another developer without involving us.
Hosting and maintenance
We can host the site on our server and maintain it after it is built, and the quote states what that covers. You can move the site to another host at any time.
Liability
We do our best to make everything work as it should, but bugs happen. As soon as you report one, we fix it as fast as possible. Our liability is limited to the amount paid for the project.
Cancellation
You can cancel at any time. You pay only for the work done up to that point, and receive everything you have paid for.
Disputes
If a disagreement arises, we will first try to resolve it by talking. If that fails, the law of the Republic of Serbia applies and the court at the provider's seat is competent.
Changes to these terms
These terms may be updated. The last-updated date is shown at the top, so you can always see what currently applies.
